AGB

Terms of Service

Last updated: August 13, 2026

These Terms of Service (“Terms”) govern your access to and use of qqttq.shop (the “Site”), including any content, features, products, and services made available through the Site.

The Site is operated by PINK DIAMOND VA LIMITED (“we,” “us,” “our,” or the “Company”).

By visiting the Site, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms and any policies referenced in them.

Please read these Terms carefully before using the Site.

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

1. Company Information

The online store is operated by:

Company name: PINK DIAMOND VA LIMITED
Company number: 8214349
NZBN: 9429049519365
Entity type: NZ Limited Company
Director: Jennifer Marie Anderson

Registered Office / Address for Service:
30 Kennedy Road, Rd 2
Dairy Flat 0792
New Zealand

Website: qqttq.shop
Customer Service Email: jeanetteking19825@gmail.com

2. Eligibility to Use the Services

By using the Site or placing an order, you represent that you are legally capable of entering into a binding purchase contract under the laws applicable to you.

If you are under the age at which you may independently enter into such a contract in your jurisdiction, you should use the Services only with the involvement or authorization of a parent or legal guardian where required by law.

You must not use the Site or our products for any unlawful or unauthorized purpose.

3. Our Online Store

We provide an online retail service through qqttq.shop.

Products, prices, availability, descriptions, delivery options, payment methods, and other information may vary according to:

Your location;
Product availability;
Selected market;
Currency;
Delivery destination;
Payment provider; and
Other operational circumstances.

We may modify the products and services available through the Site from time to time.

Such changes do not affect rights relating to orders for which a binding purchase contract has already been formed, except where permitted or required by applicable law.

4. Product Information

We make reasonable efforts to ensure that product information displayed on the Site is accurate and current.

Product information may include:

Product descriptions;
Specifications;
Dimensions;
Features;
Compatibility information;
Photographs;
Videos;
Prices; and
Availability.

Colors and appearance displayed on your device may vary depending on your screen, device settings, lighting, photography, or other technical factors.

Where measurements or specifications are provided, reasonable manufacturing or measurement tolerances may apply unless otherwise stated.

If a product you receive materially differs from its description or does not comply with applicable consumer guarantees, your statutory rights remain unaffected.

5. Prices

Product prices are displayed on qqttq.shop.

The currency applicable to your order will normally be shown before you complete checkout.

Prices may vary according to:

Market;
Country;
Currency;
Exchange rates;
Taxes;
Promotions; and
Other applicable pricing settings.

We may change prices at any time before an order is submitted.

A price change will not normally affect an order that has already been accepted, except in cases of an obvious pricing error or where applicable law permits otherwise.

Where legally required, applicable taxes or charges will be displayed during checkout or otherwise communicated to the customer.

6. Currency Conversion

Where the currency displayed to you differs from our store or settlement currency, currency conversion may be performed by Shopify, a payment provider, bank, card issuer, or another financial service provider.

Exchange rates may change over time.

Your bank, payment provider, or card issuer may independently charge:

Currency conversion fees;
Foreign transaction fees;
Exchange-rate adjustments; or
Other applicable charges.

Such independent charges are outside our direct control.

7. Orders

Submitting an order through the Site constitutes an offer to purchase the products listed in the order.

After an order is submitted, you may receive an electronic order confirmation.

An automated order confirmation does not necessarily mean that your order has been finally accepted if further payment, fraud, availability, or order verification is reasonably required.

We may refuse, hold, or cancel an order where reasonably necessary, including where:

Payment cannot be authorized or verified;
The product is unavailable;
The quantity ordered exceeds reasonable purchase limits;
Order information appears inaccurate or incomplete;
Delivery information cannot reasonably be verified;
We reasonably suspect fraud or unauthorized activity;
An obvious pricing or product information error has occurred;
We are unable to lawfully supply or deliver the product; or
Another legitimate reason permitted by applicable law exists.

If we cancel an order after payment has already been received, any amount that must be refunded will be returned in accordance with applicable law and our policies.

Mandatory cancellation and withdrawal rights remain unaffected.

8. Accuracy of Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

Full name;
Billing information;
Delivery address;
Postal code;
Email address;
Telephone number where required; and
Other information reasonably necessary to process the order.

Please contact us as soon as possible if you discover an error.

If an order has already been processed or dispatched, we cannot guarantee that delivery details can be changed.

Additional costs resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.

9. Payment

Available payment methods will be displayed during checkout.

Payment options may vary according to:

Customer location;
Currency;
Order value;
Product;
Payment provider; and
Delivery destination.

Where payment is required before dispatch, the order may not be processed until the payment has been successfully authorized or confirmed.

Payment providers may perform independent security, identity, or fraud-prevention checks.

We are not responsible for a payment provider's independent decision to approve or decline a transaction.

Customers should never send passwords, complete payment credentials, or other confidential login information to us by email.

10. Fraud Prevention and Order Verification

We may conduct reasonable verification checks to protect customers and our business against fraud, unauthorized transactions, and misuse.

Where reasonably necessary, we may ask you to confirm information relating to:

Your identity;
Contact details;
Delivery address;
Payment;
Order details; or
Intention to receive the order.

We may delay or cancel an order if we reasonably believe a transaction is fraudulent, unauthorized, unlawful, or presents a material security risk.

11. Shipping and Delivery

Shipping destinations, methods, estimated delivery periods, and applicable charges will be displayed on the Site, during checkout, or in our Shipping Policy.

Delivery estimates are estimates only unless expressly guaranteed.

Delivery may be affected by circumstances including:

Carrier delays;
Customs procedures;
Public holidays;
Severe weather;
Transportation disruptions;
Incorrect delivery information;
High order volumes; and
Events outside our reasonable control.

Where applicable law provides specific rights or remedies for delayed or failed delivery, those rights remain unaffected.

Please review our Shipping Policy for additional information concerning processing, shipment, tracking, delivery, and applicable charges.

12. Customs, Duties, and Taxes

International orders may be subject to:

VAT;
GST;
Customs duties;
Import taxes;
Clearance charges; or
Other governmental fees.

Where such charges are included in the purchase price or collected during checkout, this will normally be indicated.

Where they are not included, additional charges imposed by authorities or other third parties may apply, subject to applicable law and the information provided to you before purchase.

13. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, defective products, and change-of-mind returns are governed by our Return and Refund Policy.

Our voluntary return policy does not replace or limit mandatory consumer rights.

Where applicable law provides a statutory right of cancellation or withdrawal, including rights that may apply to eligible consumers purchasing online in the European Union or European Economic Area, those rights remain unaffected.

Please review our Return and Refund Policy before making a purchase.

14. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible at:

jeanetteking19825@gmail.com

We will make reasonable efforts to assist.

However, once an order has entered fulfilment or has been dispatched, cancellation before delivery may no longer be possible.

This does not affect any statutory cancellation, withdrawal, return, or refund rights available under applicable law.

15. New Zealand Consumer Rights

PINK DIAMOND VA LIMITED is registered in New Zealand.

Where applicable, nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded under:

The Consumer Guarantees Act 1993;
The Fair Trading Act 1986; or
Other applicable New Zealand consumer protection legislation.

Where mandatory consumer guarantees apply, customers may have statutory rights relating to matters such as:

Acceptable quality;
Fitness for purpose;
Compliance with description; and
Remedies for qualifying defects or failures.

These statutory rights are separate from any voluntary warranties, return periods, or commercial policies offered by us.

16. Rights of Consumers Outside New Zealand

Customers purchasing from outside New Zealand may also benefit from mandatory consumer protection laws applicable in their country or region.

Nothing in these Terms is intended to deprive a consumer of mandatory rights that apply to the transaction and cannot legally be waived or excluded by contract.

Where there is a conflict between these Terms and a mandatory consumer protection rule applicable to you, the mandatory rule will apply to the extent required by law.

17. Intellectual Property

Unless otherwise indicated, the content made available through qqttq.shop, including applicable:

Text;
Graphics;
Store design;
Logos;
Images;
Videos;
Page layouts;
Icons;
Written content; and
Other original materials

is owned by, licensed to, or lawfully used by PINK DIAMOND VA LIMITED or the relevant rights holder.

You may use the Site for personal and lawful shopping purposes.

You may not, without appropriate authorization:

Copy;
Reproduce;
Republish;
Distribute;
Sell;
Modify;
Commercially exploit; or
Create unauthorized derivative works from

protected Site content.

Third-party trademarks, logos, product names, and other intellectual property remain the property of their respective owners.

18. User Content

Where the Site allows you to submit reviews, photographs, comments, feedback, or other content, you are responsible for the content you submit.

You must not submit content that:

Is unlawful;
Is knowingly false or misleading;
Infringes intellectual property rights;
Violates another person's privacy;
Contains malicious code;
Is threatening or abusive;
Contains unlawful discriminatory material;
Constitutes spam; or
Otherwise violates applicable law.

By voluntarily submitting content for publication through the Site, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, and use that content to operate, promote, and improve the Services, subject to applicable law and our Privacy Policy.

You retain ownership of any intellectual property rights you otherwise hold in your content.

19. Reviews and Feedback

Product reviews and customer feedback should reflect genuine experiences and opinions.

We may moderate or remove content where reasonably necessary because it:

Violates these Terms;
Contains unlawful content;
Contains personal or confidential information;
Is fraudulent or misleading;
Constitutes spam; or
Infringes another person's rights.

We do not guarantee that all user-submitted content will be published.

20. Prohibited Uses

You must not use the Site or Services to:

Violate applicable law;
Commit or facilitate fraud;
Impersonate another person;
Submit false transaction information;
Interfere with the security or operation of the Site;
Introduce viruses, malware, or other harmful code;
Attempt unauthorized access to accounts or systems;
Harvest personal information unlawfully;
Circumvent security controls;
Infringe intellectual property rights;
Send unlawful spam or malicious communications;
Use automated systems in a manner that materially disrupts the Site; or
Assist another person in carrying out prohibited conduct.

We may restrict or terminate access where reasonably necessary to protect the Site, customers, service providers, or our legal rights.

21. Third-Party Services

The Site may rely on or contain links to independent third-party services, including:

Shopify;
Payment providers;
Delivery providers;
Social media platforms;
Analytics providers; and
Other online services.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent content, availability, security, or practices of third-party websites or services except to the extent that applicable law provides otherwise.

22. Shopify

Our online store is powered by Shopify.

Shopify provides technology and infrastructure used to operate the Site and facilitate certain e-commerce functions.

Your use of certain Shopify-provided features may involve processing by Shopify or its service providers in accordance with applicable terms and privacy requirements.

Our collection and use of personal information in connection with qqttq.shop is further described in our Privacy Policy.

23. Privacy

Your privacy is important to us.

Our collection, use, disclosure, retention, and protection of personal information is described in our Privacy Policy.

By using the Site, personal information may be processed as necessary to:

Process orders;
Receive payments;
Arrange delivery;
Provide customer support;
Prevent fraud;
Operate the Site; and
Perform other activities described in our Privacy Policy.

Please review our Privacy Policy for further information.

24. Availability of the Site

We aim to keep the Site reasonably available, but we do not guarantee uninterrupted or error-free access at all times.

The Site may temporarily be unavailable because of:

Maintenance;
Technical failures;
Security incidents;
Provider outages;
Software updates;
Network failures; or
Circumstances outside our reasonable control.

We may modify, suspend, or discontinue Site features where reasonably necessary.

Such actions do not affect rights relating to existing orders except where permitted by applicable law.

25. Errors and Inaccuracies

Occasionally, information on the Site may contain:

Typographical errors;
Pricing errors;
Product description errors;
Availability errors; or
Other inaccuracies.

Where an obvious error is identified, we may correct the information.

If an error materially affects an order already submitted, we will handle the matter in accordance with applicable law and may contact you to provide an appropriate solution.

26. Disclaimer of Warranties

Nothing in this section excludes any warranty, guarantee, condition, right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, the Site and non-mandatory elements of the Services are provided on an “as available” basis.

We do not guarantee that:

The Site will always be available;
The Site will always be free from technical errors;
Every product will remain continuously available; or
Third-party services will operate without interruption.

This section does not limit statutory guarantees or consumer rights relating to products purchased from us.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or limit liability for:

Fraud;
Fraudulent misrepresentation;
Liability that cannot legally be excluded;
Mandatory consumer remedies; or
Other liability that applicable law requires us to retain.

To the maximum extent permitted by law, we will not be liable for indirect, incidental, or consequential losses that were not reasonably foreseeable at the time the relevant contract was formed.

Any limitation in these Terms applies only to the extent permitted by the laws applicable to the relevant customer and transaction.

28. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.

Such events may include:

Natural disasters;
Severe weather;
Transportation interruptions;
Carrier failures;
Customs disruptions;
Government actions;
War or civil disturbance;
Labor disruptions;
Telecommunications failures;
Internet outages; or
Other comparable circumstances outside our reasonable control.

We will make reasonable efforts to minimize disruption where appropriate.

Mandatory consumer rights relating to non-performance or delayed performance remain unaffected.

29. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of the Site, intentional misuse of the Services, or material violation of these Terms.

This provision does not impose liability on consumers where doing so would be prohibited or considered unfair under applicable law.

30. Termination or Suspension

We may suspend or terminate access to certain Services where reasonably necessary because of:

Fraud;
Security risks;
Unlawful activity;
Serious or repeated violations of these Terms; or
Misuse of the Site.

Termination of access does not remove any rights or obligations relating to orders, payments, refunds, disputes, or other matters that arose before termination.

31. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will apply to the maximum extent permitted by law or, where appropriate, will be severed.

The remaining provisions will continue in effect to the extent legally permitted.

32. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce it later.

Any waiver will apply only to the specific circumstances in which it is given.

33. Entire Agreement

These Terms, together with policies incorporated or referenced through the Site, form the applicable agreement concerning your use of the Services and purchases made through the Site, subject to applicable law.

Relevant policies may include:

Return and Refund Policy;
Privacy Policy;
Shipping Policy;
Payment Policy; and
Other policies published on qqttq.shop.

If mandatory law conflicts with any provision of these Terms or another store policy, mandatory law will apply to the extent required.

34. Governing Law

These Terms and our contractual relationship with you are generally governed by the laws of New Zealand, subject to applicable conflict-of-law rules and mandatory consumer protection requirements.

If you are a consumer residing in another country or region, this governing-law provision does not deprive you of mandatory consumer protections that apply to you and cannot lawfully be excluded.

Nothing in these Terms prevents a consumer from exercising rights before a court, tribunal, regulator, or dispute-resolution body where such rights are provided by applicable law.

35. Changes to These Terms

We may update these Terms from time to time because of:

Changes to applicable law;
Changes to our business operations;
Changes to our products or Services;
Changes to payment or delivery arrangements;
Security developments;
Changes to technology providers; or
Other legitimate operational reasons.

The current version will be published on qqttq.shop.

Changes will normally apply prospectively from the date the updated Terms become effective.

Where required by law, changes will not retroactively reduce rights relating to an order or contract already concluded.

The “Last updated” date at the beginning of these Terms identifies the latest revision.

36. Contact Us

If you have questions about these Terms, your order, or our Services, please contact:

PINK DIAMOND VA LIMITED

Company number: 8214349
NZBN: 9429049519365
Director: Jennifer Marie Anderson