Payment Policy

Last updated: August 13, 2026

This Payment Policy explains the payment terms and procedures applicable to purchases made through qqttq.shop, operated by PINK DIAMOND VA LIMITED (“we,” “us,” “our,” or the “Company”).

Please review this Payment Policy before completing a purchase.

Only payment methods displayed during checkout are available for the relevant order.

Nothing in this Payment Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

1. Accepted Payment Methods

The payment methods available for your order will be displayed during checkout on qqttq.shop.

Available payment methods may vary depending on factors including:

• Your country or region;

• Billing address;

• Delivery destination;

• Order value;

• Currency;

• Product;

• Payment provider availability; and

• Other payment or security requirements.

Only the payment methods displayed during checkout are available for the relevant transaction.

We do not guarantee that every payment method will be available to every customer or for every order.

2. Payment Processing

Payments may be processed through Shopify, authorized payment gateways, banks, card networks, digital payment providers, or other payment service providers enabled through our checkout.

Depending on the payment method selected, you may be required to:

• Enter payment information;

• Confirm your billing information;

• Authenticate your account;

• Complete identity or security verification;

• Approve the transaction; or

• Complete additional steps required by the payment provider.

Payment providers may process your payment information according to their own terms, privacy policies, security procedures, and legal obligations.

We do not require customers to provide passwords or confidential payment-account login credentials to us by email.

3. Payment Authorization

Submitting an order does not necessarily mean that payment has been successfully authorized or that the order has been finally accepted.

Depending on the payment method, payment may need to be:

• Submitted;

• Authorized;

• Verified; and

• Confirmed

before the order can proceed.

We may delay, hold, reject, or cancel an order where reasonably necessary because:

• Payment authorization fails;

• Payment cannot be verified;

• The transaction is declined by the payment provider;

• The transaction appears unauthorized;

• Fraudulent activity is reasonably suspected;

• Payment or order information appears materially inconsistent;

• Billing information cannot reasonably be verified;

• The payment method is unavailable; or

• Processing the transaction would violate applicable law or payment-provider requirements.

If an order is cancelled after we have received payment, any amount that must be refunded will be handled in accordance with our Return and Refund Policy and applicable law.

4. Order Confirmation

After successfully submitting an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

• Order number;

• Products ordered;

• Quantity;

• Order amount;

• Currency;

• Payment method;

• Billing information;

• Shipping information; and

• Other relevant order details.

Please review your order confirmation carefully.

If you notice an error, please contact us as soon as possible at:

jeanetteking19825@gmail.com

An automated order confirmation does not necessarily mean that payment has been finally verified or that an order cannot subsequently be cancelled for a lawful reason.

5. Prices and Currency

Product prices are displayed on qqttq.shop.

Depending on your location and our Shopify market settings, prices may be displayed in different currencies.

The applicable currency and final amount payable will be shown during checkout before you complete your purchase.

Where currency conversion applies, the exchange rate used may be determined by:

• Shopify;

• A payment provider;

• A bank;

• A card issuer; or

• Another financial service provider.

Exchange rates may change over time.

Your bank, card issuer, or payment provider may independently apply:

• Foreign transaction fees;

• Currency conversion charges;

• Exchange-rate adjustments; or

• Other payment-related fees.

Such third-party charges are outside the direct control of PINK DIAMOND VA LIMITED.

6. Taxes and Additional Charges

Applicable taxes and other charges will be displayed during checkout where required and reasonably possible.

Depending on the order and delivery destination, charges may include:

• GST;

• VAT;

• Sales or consumption taxes;

• Customs duties;

• Import taxes;

• Customs clearance fees; or

• Other charges imposed by relevant authorities.

Where taxes or other charges are included in the price or collected during checkout, this will normally be reflected before the order is completed.

Where additional import-related charges are not collected by us, they may be charged separately by customs authorities, carriers, or other relevant parties in accordance with applicable law.

Please review our Shipping and Delivery Policy for additional information concerning international delivery and customs charges.

7. Payment Fees and Surcharges

If any payment-specific fee or surcharge applies to a transaction, it will be disclosed before payment where required by applicable law.

We will not knowingly add undisclosed payment charges after you have completed the checkout process.

Your own bank, card issuer, payment provider, or financial institution may independently impose fees that are outside our control.

8. Secure Payment Processing

We take reasonable measures designed to provide customers with a secure online shopping environment.

Payment transactions may be processed through secure systems operated by Shopify or authorized payment service providers.

Depending on the payment method, security measures may include:

• Encrypted transmission;

• Authentication;

• Fraud monitoring;

• Transaction verification;

• Payment-provider security controls; and

• Other appropriate safeguards.

For your security, you should never send us:

• Account passwords;

• Online banking passwords;

• Payment-provider passwords;

• PIN numbers; or

• Other confidential login credentials

by email or through an unsecured communication channel.

9. Payment Information

Depending on your selected payment method, payment-related information may be processed by us or our service providers.

This may include:

• Name;

• Billing address;

• Payment method;

• Transaction amount;

• Currency;

• Payment status;

• Transaction reference;

• Partial payment account information; and

• Other information necessary to process or verify the transaction.

Complete card details or other sensitive payment credentials may be processed directly by the applicable payment provider rather than stored directly by PINK DIAMOND VA LIMITED.

Our handling of personal information is further described in our Privacy Policy.

10. Failed or Declined Payments

A payment may fail or be declined for reasons including:

• Insufficient funds;

• Incorrect payment information;

• Expired payment credentials;

• Payment-provider restrictions;

• Bank or card issuer restrictions;

• Security verification;

• Fraud-prevention controls;

• Geographic restrictions;

• Transaction limits; or

• Temporary technical issues.

If your payment is declined, please review any information provided by your bank or payment provider.

Where available, you may try another payment method displayed during checkout.

PINK DIAMOND VA LIMITED generally cannot override an independent decision made by a bank, card issuer, or payment provider to decline a transaction.

11. Pending Payments

Some transactions may initially appear as pending.

A pending payment may occur while:

• Your payment provider verifies the transaction;

• Authorization is being completed;

• Fraud or security checks are taking place;

• Your bank processes the transaction; or

• A technical payment process is still being completed.

An order may not be dispatched until the required payment confirmation has been received where advance payment is required.

If you believe a payment has remained pending for an unreasonable period, please contact your payment provider and, where appropriate, contact us at:

jeanetteking19825@gmail.com

12. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us promptly.

Please provide:

• Your full name;

• Order number;

• Email address used for the order;

• Payment date;

• Amount charged; and

• Relevant transaction information.

Please do not send passwords, full payment credentials, or other highly sensitive payment information by email.

We will review the relevant order and transaction records and provide assistance where appropriate.

13. Payment Verification and Fraud Prevention

We may conduct reasonable checks designed to prevent:

• Unauthorized transactions;

• Payment fraud;

• Identity misuse;

• False orders;

• Account abuse; and

• Other suspicious activity.

Where reasonably necessary, we may contact a customer to verify information relating to:

• Identity;

• Contact details;

• Billing address;

• Delivery address;

• Payment;

• Order details; or

• Transaction authorization.

Where we have reasonable grounds to suspect fraud or unauthorized activity, we may:

• Temporarily hold an order;

• Request additional verification;

• Reject a transaction; or

• Cancel an order.

These measures are intended to protect customers, payment providers, delivery partners, and our business.

14. Refunds

Refunds are governed by our Return and Refund Policy.

Where a refund is approved, it will normally be issued to the original payment method where reasonably possible, unless:

• Another method is agreed;

• The original method cannot receive the refund; or

• Applicable law requires another method.

The time required for a refund to appear in your account may depend on:

• The payment method;

• Payment provider;

• Bank;

• Card issuer;

• Currency; and

• Other financial processing requirements.

Our processing of an approved refund does not guarantee that your bank or payment provider will display the refunded amount immediately.

Please review our Return and Refund Policy for detailed refund terms.

15. Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

jeanetteking19825@gmail.com

If an order has not yet entered fulfilment or dispatch, we may be able to cancel it.

Once processing or shipment has begun, cancellation before delivery may no longer be possible.

Any applicable statutory cancellation, withdrawal, return, or refund rights remain unaffected.

If a prepaid order is successfully cancelled, the applicable refund will be processed in accordance with our Return and Refund Policy and applicable law.

16. Chargebacks and Payment Disputes

If you believe there is an error concerning a payment or order, we encourage you to contact us first so that we can review the issue.

Email: jeanetteking19825@gmail.com

Depending on your payment method and applicable law, you may also have rights to dispute a transaction through your bank, card issuer, or payment provider.

Nothing in this Payment Policy is intended to restrict any lawful chargeback, payment-dispute, or consumer protection right available to you.

We may provide relevant transaction and order information to a payment provider where reasonably necessary to respond to a legitimate payment dispute.

17. Unauthorized Transactions

If you believe that a payment made through qqttq.shop was unauthorized, please:

1. Contact your bank, card issuer, or payment provider as soon as possible; and

2. Contact us at jeanetteking19825@gmail.com with the relevant order information.

We may review our records and cooperate with payment providers, banks, or relevant authorities where reasonably necessary.

18. Customer Responsibilities

When making a payment, you are responsible for providing accurate and complete information.

You should:

• Review the order total before confirming payment;

• Ensure your billing information is accurate;

• Use a payment method that you are authorized to use;

• Review the currency displayed during checkout;

• Keep your payment confirmation and order confirmation;

• Protect your account and payment credentials; and

• Contact us promptly if you notice an error.

You must not knowingly use:

• Stolen payment information;

• Unauthorized payment accounts;

• False billing information; or

• Another person's payment method without authorization.

19. Third-Party Payment Providers

Payment services available through qqttq.shop may be provided by independent third parties.

The use of a third-party payment service may also be subject to that provider's:

• Terms of service;

• Privacy policy;

• Security procedures;

• Payment rules; and

• Dispute procedures.

PINK DIAMOND VA LIMITED is not responsible for the independent operation of a payment provider except to the extent required by applicable law.

20. Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded.

Where applicable, customers may have rights under:

• New Zealand consumer protection laws;

• European Union or European Economic Area consumer protection laws; and

• Other mandatory laws applicable in the customer's country or region.

Where mandatory law provides greater protection than this Payment Policy, the mandatory legal requirement will apply to the extent required by law.

21. Changes to This Payment Policy

We may update this Payment Policy from time to time because of:

• Changes to available payment methods;

• Changes to payment providers;

• Changes to currencies;

• Changes to Shopify payment functionality;

• Changes to fraud-prevention procedures;

• Changes in applicable laws or regulations; or

• Other legitimate operational reasons.

The latest version will be published on qqttq.shop.

The “Last updated” date at the beginning of this Payment Policy indicates when the current version was most recently revised.

22. Company and Contact Information

If you have questions concerning a payment, order, charge, cancellation, or refund, please contact:

PINK DIAMOND VA LIMITED

Company number: 8214349
NZBN: 9429049519365
Entity type: NZ Limited Company
Director: Jennifer Marie Anderson

Registered Office / Address for Service:
30 Kennedy Road, Rd 2
Dairy Flat 0792
New Zealand

Website: qqttq.shop
Customer Service Email: jeanetteking19825@gmail.com

When contacting us concerning an existing order or payment, please include your order number and the email address used when placing the order.