Return and Refund Policy

Last updated: August 13, 2026

This Return and Refund Policy applies to purchases made through qqttq.shop, operated by PINK DIAMOND VA LIMITED (“we,” “us,” “our,” or the “Company”).

Please review this policy carefully before making a purchase.

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

1. 30-Day Return Policy

We offer a voluntary 30-day return policy for eligible products.

Customers may request a return within 30 days after receiving the product, subject to the conditions set out below.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which it was received;

• Be unused, unworn, and undamaged;

• Include all original accessories, components, manuals, and other items supplied with the product;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a valid receipt, order confirmation, or other proof of purchase.

Products that do not meet these conditions may not qualify for a voluntary return or may be subject to an appropriate reduction in the refund where permitted by applicable law.

These conditions do not restrict any mandatory consumer rights relating to defective, damaged, incorrect, or otherwise non-conforming products.

2. How to Request a Return

Before returning any product, you must contact our customer support team:

Email: jeanetteking19825@gmail.com
Website: qqttq.shop

When requesting a return, please provide:

• Your full name;

• Your order number;

• The email address used to place the order;

• The product you wish to return;

• The reason for the return; and

• Photographs or videos where relevant.

After reviewing your request, we will provide the applicable return authorization and return shipping instructions.

Do not send a product to our registered company address or any other address unless we have specifically confirmed that address for your return.

The return address may vary depending on:

• Your delivery country;

• Product type;

• Fulfilment location;

• Return reason; and

• The warehouse or return facility handling the return.

Products sent to an unauthorized address may be delayed, refused, or returned to the sender where permitted by applicable law.

3. Return Address

The correct return address will be provided by our customer support team after your return request has been reviewed and approved.

Please contact:

Email: jeanetteking19825@gmail.com

before sending any product back.

Our registered company address shown later in this policy is a corporate registration and service address and should not automatically be treated as the return warehouse address.

Please follow the return address and instructions provided specifically for your return.

4. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• The product does not function as reasonably expected;

• You receive a product different from the product ordered;

• Parts, accessories, or components are missing;

• The product materially differs from its description; or

• The parcel shows significant signs of damage during transportation.

Please contact:

Email: jeanetteking19825@gmail.com

When reporting an issue, please provide your order number, a description of the problem, and clear photographs or videos where reasonably possible.

After reviewing the information, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, the remedy may include:

• Repair;

• Replacement;

• Return;

• Refund; or

• Another remedy required by applicable law.

Where the product is confirmed to be defective, damaged, incorrect, or otherwise non-conforming for reasons attributable to us, we will provide appropriate return instructions and will cover or reimburse reasonable return shipping costs where required by applicable law.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns for health, hygiene, safety, or practical reasons.

These may include, where applicable:

• Perishable goods;

• Custom-made or personalized products;

• Products manufactured according to a customer's specifications;

• Opened personal care, cosmetic, or hygiene products where return would create a health or hygiene risk;

• Hazardous materials;

• Flammable liquids or gases;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;

• Gift cards; and

• Other products that cannot lawfully or reasonably be returned.

Sale or clearance products may also be excluded from our voluntary change-of-mind return policy where this is clearly stated and permitted by applicable law.

These exclusions do not affect mandatory rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

6. Exchanges

If you wish to receive a different product, model, size, color, or variation, please contact:

jeanetteking19825@gmail.com

Depending on availability, we may:

• Arrange an exchange;

• Ask you to return the original product before a replacement is sent; or

• Ask you to place a new order after the original return has been processed.

Direct exchanges cannot always be guaranteed because product availability may change.

7. EU/EEA 14-Day Statutory Right of Withdrawal

Where applicable consumer protection law in the European Union or European Economic Area provides a statutory right of withdrawal for an online or distance purchase, eligible consumers may withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise the statutory right of withdrawal, you must notify us before the applicable withdrawal period expires.

Withdrawal requests may be sent to:

Email: jeanetteking19825@gmail.com

Your notice should clearly state your decision to withdraw from the purchase and should preferably include:

• Your full name;

• Order number;

• Order date;

• Product concerned; and

• Contact information.

After receiving your withdrawal request, we will provide the appropriate return instructions and return address.

You must return the goods without undue delay and within the period required by applicable law after notifying us of your withdrawal.

Do not send the product to our registered company address unless we specifically instruct you to do so.

Consumers may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

Where permitted by law, the consumer may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for such inspection.

The statutory right of withdrawal may not apply to certain goods or services, including where applicable:

• Goods made to the consumer's specifications or clearly personalized;

• Goods that deteriorate or expire rapidly;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;

• Goods that become inseparably mixed with other items after delivery;

• Sealed audio, video, or software products once unsealed; and

• Other goods or services excluded under applicable consumer protection laws.

The statutory right of withdrawal is separate from our voluntary 30-day return policy and does not limit any rights concerning defective or non-conforming products.

8. Return Shipping Costs

EU/EEA Statutory Withdrawal

Where a consumer exercises an applicable EU/EEA 14-day statutory right of withdrawal, the consumer is responsible for the direct cost of returning the goods, provided that this responsibility was properly communicated before purchase and unless applicable law requires otherwise.

Direct return costs may include:

• Return postage;

• Courier charges;

• Packaging costs; and

• Other direct costs associated with sending the goods to the return location provided by us.

We do not currently provide free return shipping for change-of-mind returns unless we expressly state otherwise.

We recommend using a secure and trackable shipping method and retaining your shipping receipt and tracking information until the return and refund process has been completed.

Please do not return parcels on a Cash on Delivery, postage-due, or similar basis unless we have expressly agreed to this in writing.

Voluntary 30-Day Change-of-Mind Returns

For voluntary returns made because you changed your mind, ordered the wrong product, or otherwise wish to return an eligible product for reasons not caused by us, you are responsible for the direct return shipping costs.

Unless expressly agreed otherwise, we do not provide prepaid return labels for voluntary change-of-mind returns.

Defective, Damaged, Incorrect, or Non-Conforming Products

You will not be required to bear reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing components or accessories; or

• Another confirmed error attributable to us.

In these circumstances, please contact us before returning the product.

We may provide:

• A prepaid return label;

• A specified return shipping method; or

• Reimbursement of reasonable return shipping costs,

depending on the circumstances and applicable law.

9. Return Inspection

After receiving a returned product, we may inspect it to verify:

• The identity of the returned product;

• Its condition;

• Whether accessories and components are included;

• Whether it meets the applicable voluntary return conditions; and

• Whether a reported defect, damage, or other issue can be confirmed.

We will notify you by email after the return has been reviewed.

For voluntary returns, products that have been used, materially damaged, altered, or returned incomplete may be refused or may result in an appropriate deduction from the refund where permitted by law.

This does not restrict mandatory consumer rights relating to defective or otherwise non-conforming goods.

10. Refunds

EU/EEA Statutory Withdrawal

Where an eligible consumer validly exercises an applicable statutory right of withdrawal, we will reimburse payments that must be refunded under applicable consumer protection law.

This generally includes the purchase price and the cost of the least expensive standard delivery method offered for the relevant order.

If you selected an express, expedited, or other more expensive delivery method, additional delivery costs exceeding the cost of the least expensive standard delivery option may not be refunded.

The reimbursement will be processed without undue delay and within the period required by applicable law.

For physical goods, where permitted by law, we may withhold reimbursement until:

• We receive the returned goods; or

• You provide acceptable evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or required by law, reimbursement will be made using the same payment method used for the original transaction.

Voluntary 30-Day Returns

Once a voluntary return has been received, inspected, and approved, we will normally process the refund within 10 business days.

The refund will normally be issued using the original payment method where reasonably possible.

Original shipping charges may not be refundable for voluntary change-of-mind returns except where required by applicable law.

Return shipping costs paid by the customer for voluntary returns are not refundable unless we expressly agree otherwise.

Banks, payment providers, and financial institutions may require additional processing time before the refunded amount appears in your account.

If the original payment method cannot reasonably be used for the refund, we may contact you to arrange an appropriate alternative refund method.

For questions concerning an approved refund, please contact:

jeanetteking19825@gmail.com

11. New Zealand Consumer Rights

PINK DIAMOND VA LIMITED is a company registered in New Zealand.

Where the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other mandatory New Zealand consumer protection laws apply, nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded.

Where applicable, consumer goods must comply with statutory guarantees relating to matters including:

• Acceptable quality;

• Fitness for purpose;

• Compliance with description; and

• Other guarantees required by applicable law.

Where a product fails to comply with an applicable statutory guarantee, customers may be entitled to remedies such as repair, replacement, refund, or another remedy depending on the nature of the problem and applicable law.

Mandatory consumer rights relating to defective or non-conforming products are separate from the conditions applying to our voluntary change-of-mind return policy.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect:

• Changes to our business operations;

• Changes to our fulfilment or return locations;

• Changes to our return procedures;

• Changes to products or services;

• Changes in applicable laws or regulatory requirements; or

• Other legitimate operational reasons.

The latest version of this policy will be published on qqttq.shop.

The “Last updated” date at the beginning of this policy indicates when the current version was last revised.

13. Company and Contact Information

The company operating qqttq.shop is:

Company name: PINK DIAMOND VA LIMITED
Company number: 8214349
NZBN: 9429049519365
Entity type: NZ Limited Company
Director: Jennifer Marie Anderson

Registered Office / Address for Service:
30 Kennedy Road, Rd 2
Dairy Flat 0792
New Zealand

Important: The registered office above is not necessarily the address for product returns. Customers must contact us and obtain the applicable return address before sending any product.

Website: qqttq.shop
Customer Service Email: jeanetteking19825@gmail.com

For questions regarding an order, return, exchange, withdrawal, or refund, please contact us at jeanetteking19825@gmail.com.