Shipping and Delivery Policy

Last updated: August 13, 2026

This Shipping and Delivery Policy applies to orders placed through qqttq.shop, operated by PINK DIAMOND VA LIMITED (“we,” “us,” “our,” or the “Company”).

This policy explains our order processing, shipping, delivery, tracking, customs, and related procedures.

Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to eligible destinations in Europe.

Shipping availability may vary depending on:

• Destination country;

• Postal code;

• Product availability;

• Product type;

• Carrier coverage;

• Customs restrictions; and

• Other operational considerations.

The shipping options available for your order will be displayed during checkout.

We reserve the right to restrict or suspend shipping to certain destinations where delivery is unavailable, impractical, unlawful, or subject to significant carrier restrictions.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Processing may include:

• Order verification;

• Payment confirmation where applicable;

• Inventory confirmation;

• Preparing and packaging the product; and

• Arranging collection by the shipping carrier.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of unusually high order volume, promotions, public holidays, or other exceptional circumstances, processing may take longer.

3. Estimated Delivery Time

After dispatch, estimated delivery time is generally:

5–7 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

The estimated delivery period does not include the order processing period.

For example, an order may require:

• 1–2 business days for processing; and

• 5–7 business days for delivery after dispatch.

Actual delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, and other circumstances.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may depend on:

• Destination country;

• Delivery address;

• Product;

• Order value;

• Package size or weight;

• Delivery method; and

• Available carrier services.

Where free shipping is offered, any applicable conditions will be displayed on the Site or during checkout.

We may change available shipping methods or shipping charges for future orders.

Any changes will not affect an order that has already been accepted, except where permitted or required by applicable law.

5. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may contain:

• Order number;

• Products ordered;

• Order amount;

• Billing details;

• Delivery address; and

• Other relevant transaction information.

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible at:

jeanetteking19825@gmail.com

6. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation by email.

Where available, the shipping confirmation may include:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other shipment information.

Please keep your shipping confirmation until your order has been successfully delivered.

7. Order Tracking

Where tracking is available, you may use the tracking number or link provided in the shipping confirmation to monitor the progress of your shipment.

Please note that tracking information may take approximately 24–48 hours after dispatch to become active or update in the carrier's system.

Temporary gaps in tracking information do not necessarily mean that a parcel has stopped moving.

If your tracking information has not updated for an extended period, please contact:

jeanetteking19825@gmail.com

and include your order number.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure that your information includes, where applicable:

• Full recipient name;

• Street address;

• Apartment or unit number;

• City;

• State, province, or region;

• Postal code;

• Country;

• Telephone number; and

• Any necessary delivery instructions.

If you notice an error in your delivery information, please contact us immediately.

Email: jeanetteking19825@gmail.com

If the order has not yet been dispatched, we may be able to update the delivery address.

Once an order has been dispatched, we cannot guarantee that an address can be changed.

Additional costs resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility where permitted by applicable law.

9. Failed Delivery Attempts

The carrier may attempt to contact you if:

• Nobody is available to receive the parcel;

• Additional delivery information is required;

• Access to the delivery location is restricted; or

• Another delivery problem occurs.

Depending on the local carrier, a parcel may be:

• Delivered to a safe location;

• Delivered to a collection point;

• Held at a local depot;

• Scheduled for another delivery attempt; or

• Returned to the sender.

Please follow any instructions provided by the carrier.

If a parcel is returned because the customer repeatedly failed to accept delivery or supplied an incorrect address, additional shipping charges may apply where permitted by law.

10. Delivery Delays

Delivery delays may occasionally occur due to circumstances including:

• Customs procedures;

• Carrier congestion;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Strikes or labor disruptions;

• Local delivery restrictions;

• Incorrect or incomplete delivery information;

• High seasonal demand;

• Government actions; or

• Other circumstances outside our reasonable control.

If your estimated delivery period has passed, please first check the tracking information.

If tracking has not updated for an extended period, contact us at:

jeanetteking19825@gmail.com

Please include your order number so that we can review the shipment.

11. Lost Parcels

If you believe your parcel may be lost, please first:

• Check the latest tracking information;

• Confirm the delivery address used for the order;

• Check with household members;

• Check reception, concierge, or building management where applicable;

• Check designated safe locations;

• Check local collection points; and

• Contact the carrier where appropriate.

If the parcel still cannot be located, please contact us at:

jeanetteking19825@gmail.com

Please provide your order number and any relevant tracking information.

We may contact the carrier and investigate the shipment.

If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with our policies and applicable consumer protection law.

12. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly at:

jeanetteking19825@gmail.com

Where reasonably possible, please provide:

• Your order number;

• A description of the damage;

• Photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• A video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

Depending on the circumstances, an appropriate solution may include:

• Replacement;

• Repair;

• Return;

• Refund; or

• Another remedy required by applicable law.

13. Incorrect Products

If you receive a product different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the product received;

• Clear photographs of the product; and

• A photograph of the shipping label where relevant.

After reviewing the issue, we may arrange an appropriate replacement, return, or refund.

Please do not return an incorrect product before receiving return instructions from us.

14. Missing Products or Components

If products, accessories, or components are missing from your parcel, please contact:

jeanetteking19825@gmail.com

Please provide, where reasonably possible:

• Your order number;

• Details of the missing item;

• Photographs of all products received;

• Photographs of the outer packaging; and

• A photograph of the shipping label.

We will review the information and provide an appropriate solution.

15. Customs, VAT, Import Duties, and Taxes

Orders shipped internationally may be subject to:

• VAT;

• Import taxes;

• Customs duties;

• Customs clearance charges; or

• Other fees imposed by authorities in the destination country.

Where such charges are collected from you during checkout or included in the purchase price, this will normally be shown before you complete the order.

Where they are not included, additional charges may be imposed by customs authorities, local governments, carriers, or other third parties.

Any such charges will be handled in accordance with the information provided during checkout and applicable law.

Customs procedures may also cause delivery delays.

We do not control the processing times of customs authorities.

16. Customs Information

Customers are responsible for providing accurate information reasonably required for international delivery or customs clearance.

Depending on the destination, customs authorities or carriers may request:

• Recipient identification;

• Telephone number;

• Tax identification information;

• Proof of purchase; or

• Other customs-related information.

Failure to provide required information may cause delivery delays or prevent delivery.

17. Refused or Unclaimed Parcels

If a customer refuses delivery or fails to collect a parcel, the shipment may be returned to the sender or another designated facility.

If the parcel is returned for reasons not caused by us, reasonable shipping or return costs may be deducted from any refund where permitted by applicable law.

This does not affect any mandatory consumer rights, including applicable statutory withdrawal or cancellation rights.

Customers wishing to cancel or return an order should follow our Return and Refund Policy rather than simply refusing delivery where possible.

18. Returns

Shipping arrangements for returned products are governed by our Return and Refund Policy.

Customers must contact us before returning a product.

The return address may differ from:

• The shipping origin;

• The fulfilment warehouse; and

• Our registered company address.

Do not send a return directly to the registered office of PINK DIAMOND VA LIMITED unless our customer support team specifically instructs you to do so.

For return assistance, contact:

jeanetteking19825@gmail.com

19. Registered Address and Shipping Facilities

The registered office of PINK DIAMOND VA LIMITED is:

PINK DIAMOND VA LIMITED
30 Kennedy Road, Rd 2
Dairy Flat 0792
New Zealand

This is the Company's registered office and address for service.

It should not automatically be treated as:

• A fulfilment warehouse;

• A dispatch warehouse; or

• A customer return warehouse.

Products may be dispatched from or returned to other fulfilment or logistics facilities depending on the order and delivery location.

Customers must follow the shipping or return instructions provided for their specific order.

20. Multiple Parcels

In some cases, products from the same order may be shipped separately.

This may occur because of:

• Product availability;

• Different fulfilment locations;

• Package size;

• Carrier requirements; or

• Other operational considerations.

Where an order is divided into multiple shipments, you may receive more than one tracking number.

Receiving one parcel does not necessarily mean that the remainder of your order is missing.

21. Delivery Confirmation

A carrier's tracking system may mark a parcel as delivered after it has been:

• Handed to the recipient;

• Left in an authorized safe location;

• Delivered to reception;

• Delivered to building management;

• Delivered to a designated collection point; or

• Delivered according to another method permitted by the local carrier.

If tracking shows that a parcel was delivered but you cannot locate it, please check with household members, reception, neighbors where appropriate, and the local carrier before contacting us.

If the parcel remains missing, please contact:

jeanetteking19825@gmail.com

22. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control to the extent permitted by applicable law.

These may include:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government restrictions;

• Customs disruptions;

• Transportation shutdowns;

• Carrier failures;

• Strikes;

• Telecommunications outages; or

• Similar events.

Where appropriate, we will make reasonable efforts to assist customers and minimize disruption.

Mandatory consumer rights remain unaffected.

23. Consumer Rights

Nothing in this Shipping and Delivery Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where applicable, this includes rights available under New Zealand consumer protection legislation and mandatory consumer protections applicable in a customer's country or region.

24. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time because of:

• Changes to delivery regions;

• Changes to carriers;

• Changes to fulfilment facilities;

• Changes to shipping costs;

• Changes to customs requirements;

• Changes to delivery procedures;

• Changes in applicable law; or

• Other legitimate operational reasons.

The latest version will be published on qqttq.shop.

The “Last updated” date at the beginning of this policy indicates when the current version was last revised.

25. Contact Information

If you have questions concerning:

• Shipping;

• Delivery;

• Tracking;

• Delays;

• Lost parcels;

• Damaged shipments; or

• Other order delivery issues,

please contact us at:

PINK DIAMOND VA LIMITED

Company number: 8214349
NZBN: 9429049519365
Director: Jennifer Marie Anderson

Registered Office / Address for Service:
30 Kennedy Road, Rd 2
Dairy Flat 0792
New Zealand

Website: qqttq.shop
Customer Service Email: jeanetteking19825@gmail.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.